How to take feedback from others – Logan Stix

Thanks for the Feedback

This technique is one of my personal favorites and I use it in a number of situations. There are several useful variations on this techniques some longer then others and in more depth but with the same underlying message.

The “Thanks for the feedback” technique is ideally suited for situations when you are perhaps getting critical feedback and you really should not or cannot respond with an appropriate response. In these crucial situations saying nothing can be as bad as our automatic response which can be negative, defensive, and attacking.

Complimenting someone genuinely with “thanks for the feedback” indicates on many levels that you heard what they said, you are considering it, perhaps even found it of value, and you are being respectful and professional in your response. The technique buys you time to step back and consider an appropriate response if one is required.

Finally, there is often a huge emotional relieve out of saying something versus holding back and saying nothing. Without question, as time passes having not said something in the heat of the moment that we often regret saying once we calm down. This way the power and sense control and personal pride one gets by taking the high road is very gratifying.

Using this technique in very confrontational situations can take the wind out of your opponents sails and tend to leave them speechless without recourse.

Even if they do not let go and come back with something like “what do you mean, how can you just say that, I want a response and I want it now!”

Expanding on this technique and staying with the theme, your response then can be “I really do mean thanks for the feedback and I want to take the time to think about what you have said and then perhaps come back to you with my thoughts.”

Now if the other person continues to attack they begin to look foolish, look the part of a bully, and now are loosing face.

Your mind set must be clear and totally objective when using this technique. It is when you say it and it appears to be genuine that you get the best results. The good news is that the more you use this technique the easier it gets to have it as a regular part of your communication style and the more genuine it becomes.

My coach gave me this technique years ago and it has made all the difference! Thanks Coach. – Logan Stix

 

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