The Power of Our Words

Stryder Performance

Put the most powerful words or phrases to use in everyday conversations.
Powerful words can be defined as those words that, by their definitive nature or
the sense of intent implied by their use give us an impression of motivation and
drive. The use of powerful words in our every day conversations convey a
strength and sense of purpose that can go a long way to making a favorable
impression, both with clients and anyone else we may happen into contact with.

Read on for some valuable hints and suggestions for interjecting powerful words
and phrases into your every day conversation in order to get noticed by both
clients and peers alike.

From this point on, try to use only those expressions that convey a sense of
commitment and purpose such as ‘I will’ or ‘I will be accountable for’; only
make promises and commitments you plan to keep and try to keep your language
purposeful, for example by replacing ‘I’ll try’ with ‘I will’.

Replace the use of ‘who did it’ with ‘what happened?’.   People with truly
persuasive abilities are not concerned with who-done-it but rather with what
happened and the quickest route to a feasible solution, a strategy that can provide
endless value versus merely laying blame.

Using “I” Effectively

Use the word”I” in conversation can be dicey, particularly if in a situation where
it can be percieved as being a product of ego or an attempt to claim undue credit
rather than an attempt to manage, communicate and clarify.
Here are some examples of ‘I’ phrases which can convey a spirit of
conversational give-and-take, paving the way for clear and open communication;

‘What I heard was…’
‘What I saw was…’
‘What I observed was…’
‘What I learned was…’
‘What I hear is…’
‘What I concluded is…’
‘This leads me to believe…’
‘I suggest that we…’

Yes or No

The use of Yes, No or a counteroffer in speaking accountably and in response
to a request from others can be delicate and to master doing so in a positive,
constructive manner is a valuable accomplishment. Perhaps the most important
tip when communicating with these words is to tell people what you do want
rather than focusing on what you do not want.

For example, avoid saying things like, ‘You miss important details in your
analysis and reports’ and instead replace it with ‘You and I are committed to
quality. I need you to model & demonstrate quality in everything we do. To start
with, we need to…’

It also pays to avoid expressions such as, ‘Your people are not responding well
to your leadership. They do not feel that you listen.’ Instead, try conveying the
thought using ‘I need your help in raising morale. Specifically, I want you to
create a safe environment where people feel heard and valued. This means that we
need to take a look at the feedback from your people on…’

Another key point to remember is that the most powerful communication is
unspoken and that which instead involves your command of body language.
Persuasive people tend to use body language to convey their messages clearly by
utilizing the following postures;

Erect posture
Head up
Chest out
Alert Demeanour
Energized actions
Impeccable appearance
Controlled voice
Calm facial expressions

Some crucial don’ts around body language include;

Do not slouch your shoulders
Do not drop your head
Do not divert your gaze
Do not walk sluggishly
Do not show fear or worry on your face

Other powerful hints to weave throughout your conversation in order to set
yourself apart with clear, strong communication are;

‘I hear you.’
‘Interesting, tell me more.’
‘Thank-you.’
‘Please.’
‘Hello.’
The use of the “can” word is also essential, as in ‘I can, you can, or we can.’

Also, when conversing with someone one-on-one, using the person’s name can
create rapport and encourage open dialogue.

When disagreeing with a person’s point of view, it can help immensely to use
indirect criticism with the phrase “in comparison to…”

Also, speaking ‘in the now’ is a powerful way of speaking accountably, for
example;

‘At this moment…’
‘For now…’
‘Right now…’
‘To me at this time…’
‘Today it seems…’
‘It appears this way to me…’

While communicating with others, whether in a business or personal capacity it
is essential to be concious of our communication in order to foster an awareness
of the best ways to get our points across through utilizing well thought-out words
and communication techniques. Enhancing our language with powerful words and
expressions can be an excellent way to increase rapport and develop strong mutual
connections.

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